1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you via email when the item is expected to be back in stock and shipped out. We ship all orders from our warehouse in China and we can ship anywhere around the world! All products will be dispatched within 3 working days and deliveries will usually be around 5-7 days depending on the country. We are working on getting stock in the UK as well, please be patient!
2. Delivery Time
Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
3. Order Fulfilment
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order. Business days mean Monday to Friday, except holidays. If an order fulfillment is going to take longer than this timeframe in unforeseen circumstances, we will contact you via email with updates regarding your order. We reserve the right to split ship any orders with Battery products to comply with Lithium-Ion shipment regulations. Kit orders may be marked as fulfilled even if a battery is still on its way. We will do our best to accommodate any order cancellation requests; however, depending on the volume of messages we have at the time of the request, there can be a gap period between the request and your order being shipped. If this happens you may return your order for a refund. Cancellations cannot be guaranteed before shipment.
4. Tracking Orders
Once an order has been received, we will arrange the shipping with our fulfillment partner in our Chinese warehouse, the order will be packaged and sent. You will receive a confirmation via email once your item has shipped and with a tracking number. You will be able to track the package using the shipping company’s website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Depending on the value of the order we reserve the right to choose a different shipping method then selected at check out if the original method does not offer a signature delivery.
6. Free Shipping On Orders Over £500
Free Shipping for orders over £500 is available for orders worldwide, (some restrictions may apply). The discount will be automatically applied at checkout.
7. Customs Import Tax
All orders are shipped from our warehouse in China. However, taxes will be covered in Europe.
8. Damaged Items in Transport
Unfortunately, sometimes items get damaged or mishandled while in transport. If there is any damage to the packaging on delivery, contact us immediately at email@example.com.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org.
By placing an order with Esk8supply, you have read and agree with the information stated above.